takabet's Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all services, websites, and applications on the takabet platform. By opening an account, browsing, or using any service on takabet, you are considered to have agreed to the terms of this Policy.

Our aim is to handle your personal information with the utmost care and to clearly inform you of how that information is used. takabet believes that transparency and accountability are the foundation of a trustworthy platform.

This Policy should be read together with our Terms and Conditions, as both documents are important for use of the service.

2. Information We Collect

takabet collects various types of information, divided into two main categories: what you provide directly, and what is collected automatically while you use the service.

2.1 Information You Provide Directly

During the account registration and verification process, we collect the following information:

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Current address and residential details
• Payment-related information — such as bKash, Nagad, or Rocket numbers and bank account details
• Copies of government-issued documents uploaded for identity verification

2.2 Automatically Collected Information

When you use the takabet platform, the following information is collected automatically:

• IP address, device ID, and browser type
• Information about your operating system and device model
• Logs of time spent on the platform and pages visited
• Betting and gaming transaction history
• Data collected through cookies and similar technologies

2.3 Information Received from Third Parties

In some cases, we may receive additional information from trusted third-party service providers for the purpose of identity verification or fraud prevention. This collection of information is always carried out under applicable laws and regulations.

3. How We Collect Information

takabet collects information in the following ways:

• Registration Forms: You provide information directly when you create an account or update your profile.
• Automatic Data Collection: Information is collected while you use the platform through cookies, web beacons, and log files.
• Transaction Processing: Payment-related information is automatically recorded when you make a deposit or withdrawal.
• Customer Service Communications: What you share when contacting us via live chat or email is also stored.
• Mobile App: Certain device-related information may be collected when you use the Android and iOS apps.

4. Purpose of Using Information

takabet uses the information it collects for the following legitimate purposes:

4.1 Account Management

• Creating, verifying, and securely logging in to accounts
• Running the KYC (Know Your Customer) process to confirm identity
• Maintaining account security and preventing unauthorised access

4.2 Providing Services

• Processing betting, gaming, and payment transactions
• Correctly applying bonuses and promotional offers
• Managing the VIP programme and rewards

4.3 Customer Support

• Providing 24/7 customer service in Bengali and English
• Resolving complaints and issues promptly
• Analysing feedback to improve service quality

4.4 Security and Fraud Prevention

• Monitoring suspicious transactions and account activity
• Carrying out necessary checks to prevent money laundering
• Detecting multiple accounts or fraudulent activity

4.5 Responsible Gaming

takabet follows a responsible gaming policy. For this purpose, we analyse gaming and betting patterns to identify problematic behaviour at an early stage and provide support where needed.

5. Disclosure of Information and Third Parties

takabet never sells your personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:

5.1 Service Provider Partners

We work with selected third-party service providers for payment processing, identity verification, game software supply, and maintenance of technical infrastructure. These partners may use your information only for specified purposes and in accordance with takabet's instructions.

5.2 Legal Obligations

In the case of a court order, government investigation, or other legal requirement, the necessary information may be provided to the relevant authority. This is always done in a manner consistent with applicable law.

5.3 Business Restructuring

In the event of a merger, acquisition, or other business restructuring, user information may be transferred, but the protections of this Policy will continue to apply.

6. Data Security Measures

takabet has put in place industry-standard technical and organisational measures to protect your information. Notable among these are:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption, which prevents third-party access while information is being exchanged.
• Encrypted Storage: Stored information is kept in an encrypted format and is not directly readable.
• Access Controls: Only authorised personnel can access specific information, and this access is reviewed on a regular basis.
• Security Monitoring: The system is under 24/7 surveillance and suspicious activity is detected immediately.
• Two-Step Verification (OTP): OTP verification is applied for transactions and logins.
• Security Audits: Regular security assessments and penetration testing are conducted.

Please bear in mind that complete security on the internet cannot be guaranteed by anyone. We therefore ask that you do not share your account password or OTP with anyone.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the takabet website and app. Cookies are small text files stored in your browser or device that help improve the functionality of the platform.

7.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform — such as maintaining login status and ensuring security.
• Functional Cookies: Used to remember your preferences and settings — such as language preference.
• Analytical Cookies: Collect statistics about platform usage, which are used to improve service quality.

7.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8. Data Retention Period

takabet retains user information only for as long as it is necessary. The retention period depends on the following:

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Information may be retained for a specified period after account closure due to legal obligations, dispute resolution, and fraud prevention requirements.
• Financial Transaction Records: Transaction records must be retained for a specified period in accordance with applicable financial regulations.

After the retention period ends, information is securely deleted or anonymised.

9. User Rights

You have several important rights regarding your personal information:

9.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.

9.2 Right to Rectification

If any of your stored information is incorrect, you may request that it be corrected. takabet will complete the correction within a reasonable time.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations — in such cases we will inform you with reasons.

9.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted, although this may affect your ability to use some services.

9.5 Right to Lodge a Complaint

You may raise any complaint related to a privacy breach with our customer service team. We take every complaint seriously and endeavour to provide a resolution within a reasonable time. For general questions, please see our FAQ section.

10. Protection of Minors

takabet provides services only to persons aged 21 and above. We do not intentionally collect information from any minor.

Age verification is mandatory during the registration process. If any user provides a false age, their account will be closed immediately and any information collected will be securely deleted.

We request parents and guardians to be cautious in protecting minors. To learn more about this, please read the responsible gaming section of our platform.

11. Policy Changes

takabet may update this privacy policy from time to time. This policy may be revised in response to changes in applicable law, the addition of new services, or technological developments.

For significant changes, we will notify you via your registered email address or through a notification on the platform. If you continue to use the platform after the changes, you will be considered to have agreed to the revised policy.

Each revision of the policy will include the update date at the top of the page. We recommend that you visit this page regularly.

12. Contact

For any questions, comments, or requests regarding this privacy policy, please contact us. To learn more about us, you can visit the About Us page.

We try to resolve every request within a reasonable time. Complex matters may require additional verification.